We are always excited to have a new client come aboard and become a member with our Licensed providers.
If you are 15 minutes late to your appointment, you will automatically be billed a $50 late fee and your appointment will be canceled. In addition, a "no show" fee of $50 will be charged if the patient fails to show up for an appointment . This fee cannot be put towards future services, and will be charged to the credit card on file at the time of missed appointment date and time.
Our providers are committed to providing exceptional care. Unfortunately, when one patient cancels without giving enough notice, they prevent another patient from being seen. Please call us at 505.358.6810 at least 24 hours before your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call our office by 3:00 p.m. on Saturday. If prior notification is not given you will be charged $50 for the missed appointment. If you have not confirmed your appointment by 24 hours, your appointment will be cancelled. If $50 fee is not received due to cancellation, no show, or being late, you must pay this invoice prior to booking another appointment at Excel Cryotherapy.
If you are on a membership plan with us, please note any changes regarding your card need to be addressed with Excel Cryotherapy ASAP. Failure to update card on file may alter price due in clinic.
By booking with us you hereby authorize Excel Cryotherapy to process credit card payments from the credit card saved on file when booking. Patients must have a current active credit card on file at all times or risk any future appointment being cancelled without notice. I understand credit cards payments will not processed without due cause, and this card will only be charged for late, missed, or no show appointments without my approval.